Frequently Asked Questions:

  • How do I book a commission?

Head to the Commissions page and click Book Now or contact me via the Contact Page.

  • Are Deposits required?

Yes - a 50% deposit is required for me to begin work on a commission. The remaining balance is due on completion.

  • Payment options

Secure payments accepted via PayPal or Card.

Payment Plans:

For commissions:

  • Total cost split into 4 equal payments (25% each). First payment secures place in my schedule.

  • Second payment completes full 50% deposit - i will start your commission after this.

  • The remaining 2 payments are due before the piece is sent.

Available for higher-priced originals.

  • Total cost split into 4 equal payments (25% each). First payment secures the original for you.

  • The piece is shipped once all 4 payments are completed.

  • How long does a commission take?

Most commissions are completed within 1-2 weeks, depending on size, medium, and my schedule. Larger or more complex pieces may take longer - I’'ll provide a clear estimate when you book. If you need a piece for a specific date please let me know.

  • How long does delivery take?

    Commissions: Dispatched within 2-3 days of completion. Tracked and insured, usually arrives within 1 week (UK). Tracking info provided.

    Originals: Dispatched within 2-3 days of purchase. Tracked and insured, usually arrives within 1 week (UK).

    Prints: Made to order. Please allow 1-2 weeks for delivery.

    International shipping: Allow around 2 weeks, but times may vary by location and customs. Tracking is always provided.

  • Can I commission a gift for someone else?

Yes! I can ship directly to the recipient and include a handwritten note if requested.

  • Can I request framing or mounting?

Framing is not included, but can be arranged for an additional cost. Mounts (black or white) are also available - just ask!

  • Optional Extras:

    You can personalise your commision with:

    Mounting (Black or White)

    Framing options ( basic or bespoke)

    Gift-ready packaging ( all commissions are already beautifully packaged)

    Personalised note included if its a gift

    Multiple pets in one commission (pricing may vary)

    Name of pet added on drawing

    Background options

  • Can I include multiple pets?

Yes! Multiple pets can be included in one commission. Pricing may be adjusted depending on complexity.

  • What sizes and mediums are available?

Mediums include graphite, coloured pencil, and soft pastel. View the full price list on the commissions page, with the range of size options.

  • What kind of reference photos do you need?

Clear, well-lit photos in natural light help capture every detail. Multiple photos may be needed for complex subjects. If unsure, get in touch and I’ll advise.

  • Artwork Care Guide

    To keep your piece looking its best:

    keep away from direct sunlight and humid areas to prevent fading or smudging.

    Avoid rubbing or touching the surface.

    Store flat if not framed.

    If framing - use glass or acrylic glazing if possible. acid-free mounts help protect the paper.

    Cleaning: Lightly dusk with a soft brush: do not use water or cleaning products on the paper.

  • Returns & Refunds:

Commissions & originals : Non-refundable.

If something arrives damaged, contact me within 5 days for a resolution.

Prints: Made to order. returns not accepted unless damaged in transit.

Do you ship internationally?

Yes! Shipping fees:

  • Prints (UK): £5 Flat

  • Prints (International): £15 flat

  • Originals/Commissions (UK): £10

  • Originals/Commissions (International): £20

Items types are shipped separately to insure safety (Originals/Commissions/Prints). Both fees apply if ordering multiple types internationally.

  • Copyright:

All artwork remains copyright of Mya M Artwork. Purchasing does not grant reproduction or commercial rights.